Although most of us are not foreign to the term Florists, we often underestimate their role. Florists do not simply collect, cut and arrange flowers – floral design is actually a form of art and there is a growing number of universities who even offer it as a Bachelor’s’ degree! Florists are part of an […]
Our Role in this Amazing Love Story Deliveries are always prone to being a source of unexpected problems. When our delivery team receives an uncommon delivery request, they always maintain an opened mind. However, the fact of the matter is that stress begins to develop within. We encountered a tricky situation during one of the […]
This week, we find ourselves in an unusual position yet again! Our primary mission has always been to provide cheap and good flowers to the masses. There has been a similar situation before whereby we had to take on the role as a customer (when we went to another florist to purchase bloomed lilies to […]
The customer service story for this week will be slightly different. We have decided to be transparent and let people know of our failures together with our successes. We define a failure as having failed to meet our customers’ requirements. We have received hundreds of orders, and we are proud that we have not rejected […]
Customer Service Story #2 (31 July 2015)-Jonah received a call from Mr. Potts, a citizen of the Republic of Ireland, earlier this week. The call came in at around 10:00 p.m. and he sounded really urgent with regards to his order. He wanted a bouquet a bouquet of lilies and roses to be delivered the […]
Customer Service Story #1 (25 July 2015) A few days ago, we got an overseas call very early in the morning. The customer was Rohit, a Singaporean who was living in Australia. Rohit’s wife and son, both living in Singapore, shared the same birthday and he wanted to give them something amazing. He thought that […]
You have seen our catalogue, and you have seen how we priced them. While we don’t dare to guarantee that our products are the cheapest in Singapore, it is definitely no secret our floral creations are one of the cheapest priced around! Price Comparison We know that the style of the bouquet that each company […]