FAQ

Some say we’re the new kids, while some thank us for being in existence. Some say our bouquets are the cheapest and best in Singapore, some question us for how it’s possible. Through all we’ve met, they’ve all had questions! We’ve collated a list of the frequently asked questions below!

Floral Garage Singapore is a team of passionate floral hobbyist turned professional florists. We operate via our online store: www.FloralGarageSG.com.

We have a small team of less than 10 members. We engage trusted part-timers to perform ad-hoc duties such as deliveries. However, flower bouquets and arrangements are strictly to be done by our carefully selected and skilled full-time florists.

We believe we have a very different mission and vision as compared to the other florists in this industry. It is rooted deep in our heart and minds that no individual should ever be deprived of being able to show love, care, appreciation, or gratitude, to another through the use of flowers. It is our mission to always be able to provide the public with the cheapest bouquets and cheapest flower arrangements.

We hope that this effort will encourage individuals to willingly and sincerely begin to show actions of good gesture and not be deterred by cost. We also do hope to emphasise that it is not the price of the gift that determines the gift, but the thought, effort input, time spent, and sincerity, are the elements that actually matter.

 

Well, it’s simple. Our low overheads, efficient automated processes, and our desire to help all our customers makes it possible. Check out this link below for the full story!

Article: How Does Floral Garage Singapore Keep Their Prices So Low?

Most florist, if not all, will require you to place orders at least one day in advance. However, we understand that sometimes, because we are not perfect creatures, urgent orders are unavoidable. We have therefore made same-day deliveries available to you, with the exception of Sundays.

On Sundays, do contact us before placing the order. We will then do a quick check to ensure that we can fulfil your order request, before actually taking your order! It also gives us an opportunity to speak with you. Interaction with customers is something we love a lot!

Of course it is! There is a reason to why we chose Stripe and Paypal as our Online Payments System. We have been using these systems for a long time and our customers have encountered no issues.

We do not store any customer's credit or debit card information. These information go straight to Stripe and Paypal, both very well-established online payment processing companies in the industry that have a strong fraud prevention system.

They afford you, the buyer, a lot of protection. Stripe will temporarily block your payment to us until a charge dispute is resolved. Paypal's ‘Buyer Protection Policy’ allows customers to be refunded should anything go wrong with the order. That is how safe it is! Bank transfers are not as safe as transactions through Stripe and Paypal. We still do receive a fair share of payments via bank transfer, and we assure all customers that they can always place their full trust with us.

Through Paypal, you can also pay via debit or credit cards such as American Express, Visa, or MasterCard.

We have enabled the ‘Reviews’ function in Facebook since the start of July 2015. These reviews are made by real people that you can trust. Also, the reviews that you see on the homepage of our website were either texted or e-mailed to us. We are confident to always promise that the delivered product will be extremely accurate as compared to the product images online. The reason why we cannot give a 101% assurance is because some fillers are seasonal, and we might have to use close matching fillers as substitutes. Nonetheless, your bouquet will still be beautiful.

Simple! Simply e-mail or what’s app the image to us and we will tell you if it can be completed by your given date. We always love a challenge, and we will never accept any order that we are not 100% confident of fulfilling.

Here’s our 8 top frequently asked questions! Do also take note to read our Terms and Conditions before placing an order with any special requests, e.g. Specific Time Delivery, Special Delivery Requests, and so on!

 

Here’s our 8 top frequently asked questions! Do also take note to read our Terms and Conditions before placing an order with any special requests, e.g. Specific Time Delivery, Special Delivery Requests, and so on!