Category Archives: Customer Service Story of the Week

Our First Floral Arrangement Workshop with the Disabled

Floral arrangement can be a relaxing and therapeutic activity. For most, the act of arranging flowers is artistically challenging; while for others, especially the disabled, it can be physically demanding. As part of our initiative to give back to society in ways we do best, we reached out to the Disabled People’s Association (DPA) to […]

Our Role in this Amazing Love Story (CSS of the Week #5)

Deliveries are always prone to being a source of unexpected problems. When our delivery team receives an uncommon delivery request, they always maintain an opened mind. However, the fact of the matter is that stress begins to develop within. We encountered a tricky situation during one of the deliveries this week. Although this always requires […]

An Unusual Position (CSS of the Week #4)

This week, we find ourselves in an unusual position yet again! Our primary mission has always been to provide cheap and good flowers to the masses. There has been a similar situation before whereby we had to take on the role as a customer (when we went to another florist to purchase bloomed lilies to […]

Why we Rejected a Customer

The customer service story for this week will be slightly different. We have decided to be transparent and let people know of our failures together with our successes. We define a failure as having failed to meet our customers’ requirements. We have received hundreds of orders, and we are proud that we have not rejected […]

Customer Service Story #2 (31 July 2015)

Jonah received a call from Mr. Potts, a citizen of the Republic of Ireland, earlier this week. The call came in at around 10:00 p.m. and he sounded really urgent with regards to his order. He wanted a bouquet a bouquet of lilies and roses to be delivered the following morning. Knowing that we did […]

Customer Service Story #1 (25 July 2015)

A few days ago, we got an overseas call very early in the morning. The customer was Rohit, a Singaporean who was living in Australia. Rohit’s wife and son, both living in Singapore, shared the same birthday and he wanted to give them something amazing. He thought that a wonderful bouquet would be the perfect […]

How to Make Your Flowers Last Longer

Using flowers is one of the oldest methods in the world to spruce up one’s home, or to present as a gift to show love, care, gratitude, or appreciation. It is deemed as effortless and enjoyable to some, and it could prove to be quite a chore to others. Whatever the purpose or occasion is, […]

5 Ways to Choosing Fresh Flowers!

Creating a floral arrangement or bouquet for someone from scratch is probably one of the most sincere gifts ever. That being said, i’m sure you would want only the best and freshest flowers to be used! Here’s a useful 5 step guide to choosing them: The petals and leaves must be firm Place your fingers […]

Flowers for Birthdays, and its Meanings

Traditionally, people tend to place more emphasis on their 18th, 21st, or 50th birthday, as these numbers represent significant milestones in one’s life. However, regardless of age and year, planning for, and the birthday celebration itself, is always a joyous time for all involved. The Ideal Birthday Gift What ideas for a birthday gift can be […]